Frequently Asked Questions (FAQ)

Lifetime for all self-paced courses.

We recommend that you complete every module in sequence inside a course before moving on. 

Is this just for Basketball?

Basketball is the lens we use, but the training goes way beyond the court. Every lesson in Underdawgs Voice Academy targets universal skills-confidence, emotional resets, leadership, communication-that translate to any sport and real-life situations (classroom, job interviews, daily challenges). if you compete, perform, or lead in any arena, these tools fit you. Hoops is just how we make the lessons real and relatable.

Do you need special equipment or a gym?

No. All mindset work can be done in a bedroom, kitchen table, or on the sideline with a phone. A notebook or the printable worksheets are the only "gear' required. 

Is this safe and age-appropriate for younger athletes (10-12)?

Yes. Language is clean, concepts are simplified when needed, and we encourage parents to watch alongside younger athletes so they can coach the conversations. We also have a parents guide. 

My child already has a skills trainer-will this overlap?

We complement, not compete. Skills trainers focus on mechanics; we train the mindset that unlocks those mechanics under pressure. Most trainers love that their athletes handle feedback better after taking this program. 

What's the difference between the Starter kit and the 1-on-1 coaching? 

Starter Kit= self-paced videos+ worksheets (lifetime access). 1-on-1 = everything in the Starter Kit plus weekly live zooms sessions, personalized game-plan, parents updates, and direct text/voice access to Coach Que. 

What if my athlete falls behind-do they lose access?

Never. You get lifetime access to every purchased course, including future updates. Take it at any speed, restart anytime. 

Do you offer payment plans? 

All courses can be split into two monthly payments at checkout. 

Is there a guarantee or refund policy?

Yes. Self-pace courses have a 30-day 100% money-back guarantee If you're not satisfied-no questions asked (refer to our refund policy). For 1-on 1 coaching: Because these sessions reserve Coach Que's personal time and a calendar slot, all payments are final and non-refundable once booking is confirmed. (Rescheduling is always allowed with 24 hours' notice.)

Refund Policy

30-Day Confidence Guarantee We believe in what we teach—and we believe in your athlete’s ability to grow. That’s why we offer a 100% Money-Back Guarantee for 30 days.

Here’s the deal: If you go through the first two modules of Underdawg’s Voice Academy, complete the reflection exercises, and still don’t feel like it’s helping your athlete build real confidence—email us within 30 days of purchase and we’ll give you a full refund. No hard feelings.

This guarantee isn’t just for protection—it’s to show you we’re all in. Because if your athlete does the work, we know it works. You’ve got nothing to lose—except the doubt holding them back.

Refund Policy (Terms & Conditions Section)
We offer a 30-day refund policy for Underdawg’s Voice Academy. To be eligible for a refund, you must:
1.Request the refund within 30 calendar days of your purchase date.
           2. Show proof of participation (completed Module 1 & 2 plus the reflection worksheets).
             3.Submit your request in writing via email at the top of the page.
If these conditions are met, your payment will be refunded in full. Refunds will not be granted beyond 30 days from the date of purchase. By enrolling in this course, you agree to these terms..